Shipping & Returns
Shipping & Return Policy
We offer free shipping for all our teak furniture anywhere in USA mainland. For shipments outside US mainland e.g. Alaska, Hawaii and Puerto Rico, please contact us for shipping rates. All patio furniture sold at Classic Teak online are shipped via Fedex, UPS or motor freight companies. Shipping companies do not deliver to a P.O. box address, so please provide a street address including phone number. Depend upon the item order size we use the following method to ship your item.
All smaller items are shipped via Fedex/UPS ground service and delivered to your door.
Motor Freight Delivery
Large size order or item shipped via trucking freight companies. They only deliver during business hours Monday to Friday and adult signature required for large delivery. Fright company deliver item only curbside or garage or next to your door whenever possible.
White Glove Delivery
We only offer this service to our local Bay Area customers with little up charge. White Glove delivery will have all items unpacked, assembled, placed as directed to your patio, and any packing materials are removed by our delivery people. Deliveries are made by appointment only
Express Shipping Service
We do offer special express shipping Services for rush orders with additional cost. Please contact us for discounted shipping rates as we will discount 20% to 40% of the shipping costs for rush orders.
How To Handle Damaged Shipment
Please verify all items properly at the time your receive shipment. If you see any damage please notify Classic Patio as well as the carrier immediately (within 48 hours of receipt of goods). To exchange damaged items, please take digital pictures of damaged area and Email us. It will help us to file a claim with the shipping company.
We offer a 30 days money back guarantee on all products sold on ClassicPatio.com. Our customers have been happy with our quality and products. Our return rate is less than 0.1%. If you do have to make a return, please call us or email us to get "Return Authorization" before returning any items. We will make arrangements with shipping carrier to pick up the merchandise from your location. Please get "Return Authorization" within 30 days of your purchase. We will not accept return merchandise for items bought beyond 30 days until it is authorized. All products must be returned in their original packaging and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs.
In case of a return, please do the following:
- Pack all merchandise in its original box, as you received, with all the cushioning and packing material, properly.
- Contact Classic Teak customer service for a return request and authorization.
- We will make arrangements with our discounted carrier to pick up the merchandise from your location( You can also use your own shipping carrier).
- Once we receive the merchandise, our warehouse inspectors will inspect the item for any damage, use etc.
- Full Credit (minus shipping charges for shipping back to us) amount will be mailed to you.
Note:- If you do not pack item properly , it may damage in transit back to us. Damaged items cannot be refunded. It can be shipped back to you at your expense.
If you refuse to receive any item delivered by a commercial freight company for any reason other than externally visible damaged merchandise, the item shall be treated as a return and return shipping charges shall be applied to you.
Exceptions and Items not Eligible for Return
The following items, and returns received under the following conditions, will be ineligible for a return or refund credit.
- Replacement cushions are made to order and therefore are not eligible to be returned.
- Custom Items that are marked with label Special Order will be subject to 30% restocking fee. You can always request swatches before ordering
- Items that have been damaged or altered from their original state in such a way to make them ineligible for restocking/reselling.
- Items without their original packaging
- After 30 days or more after the date of delivery.
- Items shipped to Out of US Mainland.
- Samples are not refundable.
- Items that are made-to-order with modifications not normally done by the manufacturer at the customer’s request
A Cancellation fee will be applied for orders placed if the following criteria are not met:
Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 8:00am to 6:00pm PST
- CANCELLATION FEE:
- VISA / MASTERCARD - 2.5% OF TOTAL PURCHASE PRICE.
- AMERICAN EXPRESS / DISCOVER - 3.5% OF TOTAL PURCHASE PRICE.
If you cancel the order after we shipped the merchandise then you will be obligated for the shipment charges to and from your location.